Candidates Needed for Bank TeleCallers Female Only

Candidates Needed for Bank TeleCallers Female Only Job Description Responsibilities - Efficient handling of video calls: Conduct video interactions with customers professionally, ensuring clear communication and addressing their queries promptly, aiming to deliver an exceptional service experience and foster customer satisfaction. - Execution of financial transactions: Facilitate various banking transactions, including funds transfers NEFT/RTGS/IMPS/IMT, KYC updates, and the opening and management of fixed deposits and recurring deposits, ensuring accuracy and adherence to banking protocols. - Real-time KYC verification: Authenticate and verify customers&rsquo Know Your Customer KYC documents during live video sessions, ensuring compliance with regulatory requirements. - Multitasking across banking products: Handle video-based KYC processes for a range of services, including banking accounts, credit cards, and personal loans, ensuring seamless customer service across different banking verticals. - Team collaboration and flexibility: Work effectively within a team environment, contributing to collective goals while being adaptable to different work schedules and patterns. - End-to-end personalized service: Provide tailored solutions and ensure complete resolution of customer inquiries and issues, delivering a seamless experience for customers using the video banking platform. - Cross-selling products: Proactively share information about relevant banking products, services, and promotional offers, ensuring customers are aware of the latest offerings at IndusInd Bank. - Compliance adherence: Maintain strict adherence to banking regulations and compliance standards during all interactions, ensuring risk management and legal guidelines are met. - Process improvement initiatives: Identify inefficiencies or pain points in the current processes, suggest enhancements, and contribute to ongoing improvements that lead to increased customer satisfaction and smoother operations in the video banking channel. - Monitoring and performance adherence: Track performance metrics regularly, ensuring all monthly performance targets and service quality standards are met, contributing to personal and team success. Role: Bank Tele Callers Experience: Freshers Qualification: Any Basics Degree Salary: From 12K per month Job Type: Full Time Permanent Job Location: Chennai Interested Candidates can Contact the HR for Further Details HR - Preetha