Unicorn Infosolutions - Customer Service Professional (1-2 Yrs) Rajkot/Gandhinagar/Ahmedabad/zundal (After-Sales/Customer Service)

Job descriptionIndustry Preferred: IT/Software Product/Computer Hardware/TelecomJob Description :- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues of any apple product.- Ask customers targeted questions to quickly understand the root of the problem- Talk clients through a series of actions, either via phone, email or chat, until they resolved a technical issue- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Follow up with clients to ensure their IT systems are fully functional aftertroubleshooting- Prepare accurate and timely reportsKRAs:- Customer Support- Customer Handling- Query Resolution- Technical Support- Key Account Management. Desired Profile :- Should have excellent communication and presentation skills.- Ability to understand customer queries.Job Type: Full-timePay : 12,000.00 - 18,000.00 per monthApplication Question(s) :- Must have iOS & Mac knowledge.Education : Diploma (Preferred) (ref:updazz.com)

Payroll Type : Permanent