Big Brains Technolabs - Executive - Customer Service - ECommerce (0-3 Yrs) Rajkot (After-Sales/Customer Service)

- Check and respond to customer queries on various channels such as WhatsApp, chat, social media, etc.- Update product information, images, and pricing on the website and other e-commerce platforms.- Process orders and ensure that they are fulfilled accurately and on time. Monitor shipping and delivery times to ensure customer satisfaction.- Track inventory levels and restock products as needed. Monitor inventory turnover rates and identify slow-moving products.- Prepare sales and inventory reports using Excel or other data analysis tools. Analyze the data and identify trends and opportunities for improvement.- Develop and implement digital marketing campaigns across various channels such as social media, email, search engines, etc. Track the performance of these campaigns and adjust them as needed.- Write and edit product descriptions content for the website and social media channels.- Monitor competitor activity and market trends to inform pricing and product decisions.- Attend team meetings to discuss performance, goals, and strategies. Collaborate with other departments such as logistics, customer service, and marketing to ensure smooth operations. (ref:updazz.com)

Payroll Type : Permanent