Customer Service Role - SaaS (7-11 Yrs) Pune/Chennai/Hyderabad (After-Sales/Customer Service)

Greetings for the day!!!We are currently hiring for the position of SAP CS(Customer Service ) and Functional Expert for Pune, Chennai and Hyderabad Location.Job Description: SAP Customer Service (CS) Functional ExpertExperience:7-10 yrs relevantBudget: 3lpm>>>36LPAMode: HybridLocation: Pune Chennai HyderabadKey Responsibilities:- Lead the implementation and migration of the SAP Customer Service (CS) module.- Design and configure customer service processes including service order management, service contracts, and warranty management.- Optimize customer service workflows to enhance efficiency, customer satisfaction, and service quality.- Integrate CS with other SAP modules such as SD, MM, and FICO.- Develop, configure, and deploy SAP solutions tailored to customer service needs.- Analyze business processes related to customer service and provide recommendations for improvements.- Work closely with stakeholders to understand their requirements and translate them into effective SAP CS solutions.- Lead master data migration activities related to customer service, ensuring data quality, consistency, and compliance.- Plan and execute the cutover strategy for customer service data, ensuring minimal disruption to business operations.- Troubleshoot and resolve issues efficiently without requiring additional handholding.- Ensure project milestones are met on time and within budget.- Conduct training sessions and provide ongoing support to end-users on SAP CS functionalities.- Collaborate with cross-functional teams to ensure seamless integration of SAP CS with other SAP modules and external systems.- Develop and configure interfaces using EDI/IDOC for communication with external systems if required.- Ensure compliance with regulatory requirements and internal policies related to customer service.Required Qualifications:- Minimum of 8 years of experience in SAP implementation and migration projects, specifically in the CS module.- Proven expertise in SAP CS with relevant certifications.- Strong problem-solving skills and ability to work independently.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks and projects simultaneously.- Strong understanding of customer service processes and how they integrate with SAP solutions.- Proficiency in configuring and optimizing customer service processes to meet business requirements.Skills and Experience:- Extensive knowledge of SAP CS module and its integration with other SAP modules.- Experience in master data migration related to customer service and ensuring data quality.- Ability to plan and execute cutover strategies for customer service data.- Strong analytical and problem-solving skills related to customer service processes.- Proficiency in SAP configuration and optimization for customer service management.- Experience in managing service orders, contracts, and warranty processes within SAP.- Knowledge of developing and configuring EDI/IDOC interfaces for communication with external systems is an added advantage.If Interested please apply (ref:updazz.com)

Payroll Type : Permanent