Urgent Hiring going on for Voice Process Executives

Urgent Hiring going on for Voice Process Executives Job Description Responsibilities The responsibilities include promptly and professionally responding to customer inquiries via phone, email, and live chat, and assisting customers in resolving product or service-related issues while providing appropriate solutions. This role involves handling customer complaints, troubleshooting problems, and escalating complex issues to relevant departments when necessary. A thorough understanding of the company 's products and services is essential to effectively address customer queries and concerns. Additionally, the role requires keeping accurate records of customer interactions, transactions, comments, and complaints, as well as collaborating with internal teams to ensure a seamless customer experience and providing feedback on customer issues and trends. Contributing to the improvement of customer support processes by identifying opportunities for efficiency and enhancement, while upholding company policies and procedures and delivering excellent customer service at all times, is also a key aspect of this role. Role: Voice Process Executive Experience: 1 to 3 yrs Qualification: Any Basic Degree Salary: From 18K per month Location: Chennai Job Type: Full Time, Permanent Job Interested Candidates Please Contact the HR for further details Warm Regards, HR - Preetha