ISON Xperiences - Executive - Customer Service - South (1-5 Yrs) Bangalore (After-Sales/Customer Service)

Customer Support :- Handle inbound and outbound calls, emails, and chat messages from customers in a professional and courteous manner.- Address customer inquiries, provide information, and resolve issues related to products or services effectively.- Ensure all interactions are handled with empathy, accuracy, and a focus on customer satisfaction.Issue Resolution:- Identify and analyze customer issues or complaints, and provide appropriate solutions or escalate as necessary.- Follow up with customers to ensure their concerns are addressed and resolved in a timely manner.- Maintain detailed records of customer interactions, issues, and resolutions.Customer Experience Enhancement:- Strive to provide an exceptional customer experience by personalizing interactions and exceeding customer expectations.- Continuously seek to understand and address customer needs and preferences.- Provide feedback on recurring issues or trends to help improve processes and customer service quality. (ref:updazz.com)

Payroll Type : Permanent