BPO Domestic/International

FOLLOW COMMUNICATION ' ' SCRIPTS ' ' WHEN HANDLING DIFFERENT TOPICS .& & & & & IDENTIFY CUSTOMER NEEDS, CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .& & & & & & & & & & & & &

SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .& & & & & & & & & & & &

BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .& & & & & & & & &

KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .& & & & & & & & & & & &

MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS.& & & & & & & & & & & & & & &

REQUIREMENTS AND SKILLS& & & & & & & & & & & & & &

PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE .& & & & & & & & & & & & & &

TRACK RECORD OF OVER - ACHIEVING QUOTA .& & & & & & & & & & &

STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .& & & & & & & & & & & &

CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.& & & & & & ABILITY TO MULTI-TASK , SET PRIORITIES AND MANAGE TIME EFFECTIVELY .& & & & & & & & & & & & HIGH SCHOOL DEGREE .