Manager - Store Sales (1-1 Yrs) Karnataka (B2C/Retail/Channel Sales)

Role:- Store ManagerLocation: Andhra Pradesh, Tamil Nadu, Telangana, Kerala, Karnataka, IndiaExperience: 1 YearsDescription:- A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.- Customer focus: Driving Net Promoter Score:- Greeting customers when they enter store and coaching the team to do the same- Displaying commitment towards providing exceptional Customer Service and ensuring that- Lenskart associates also treat Customer Satisfaction as a priority- Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team- Striving to have long lasting and fruitful relationships with each of our customersDriving sales vs. plan:- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff- Developing a culture of high sales performance expectations, i.e. Sales Leadership- Motivating and inspiring the field team to drive for results- Assessing field capability and establish performance priorities at group levelPeople development (Attrition Control):- Assisting in recruiting and selecting high potential staff.- Providing effective on-the-job training and guidance to team members making use of company training modules.- Delivering clear, motivating and constructive feedback in a timely manner to all retail associates.- Evaluating the training needs of store associates and working closely with L&D department to. execute the developmental plan.- Understanding the reasons for attrition and taking measures to control it.Cash & Inventory management:- Monitoring cash reconciliation to ensure there is no mismatch of store funds.- Ensuring availability of required merchandise and services.- Conducting stocktakes regularly.- Ensuring the staff at store level has basic understanding of POS System to ensure transactions. are properly and effectively processed.- Performing the necessary quality checks for the new products.- Working very closely with other departments till the product reaches the customer and ensuring. the best customer experience to the Lenskart Customer.Supervision:- Ensuring that all store employees, including the Optometrist, are taken care of and their issue are resolved.- Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards.SOP adherence & implementation:- Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees.- Updating colleagues on business performance, new initiatives and other important issues.- Scheduling the team s shift timings to meet the store s business needs and demands.- Ensuring staffing levels are adequate to effectively operate the store.Store upkeep & maintenance:- Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store.- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.Personal attributes & competencies:- Minimum qualification: Graduate.- Ability to act as a link between strategy and execution.- Ability to develop and inspire people to achieve their best.- Ability to build rapport and trusting relationships.- Ability to understand stated and unstated needs of the customer and offer solutions.- Clear communication and active listening skills.- Ability to adapt to a changing environment and openness to learn.- Proactive task ownership, result-orientation, and customer-orientation.- Ability to multitask and organize activities based on priority. (ref:updazz.com)

Payroll Type : Permanent