Innovation And Automation Engineer: Concur

We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now
About the team:
The Innovation and Automation Engineer is responsible for designing, executing, and managing custom solutions that drive improvements to our processes and ultimately drives efficiency for our organization. This role will collaborate with teams in Product Support to deliver these solutions effectively to the organization. Beyond driving efficiencies, the Innovation and Automation Engineer will help design, deliver, and manage solutions that contribute to the supportability program to improve both the support and customer experiences. Ideal candidates for this position will have experience in the technical writing and execution of programming languages including but not limited to Python and object:oriented programming. In addition, designing and developing appropriate interfaces, documenting all solutions, and maintaining these solutions will be required in this role.
What youll do:
- Design and deliver innovative solutions that increase the efficiency of Product Support
- Participate and deliver solutions that drive supportability improvements within Product Support
- Build and maintain the necessary infrastructure that supports all automations and innovations created.
- Participate and resolve any appropriate vulnerabilities identified as part of our security compliance procedures.
- Create and maintain documentation on all solutions created and managed by our team.
- Provide ongoing support and troubleshooting of these solutions for Product Support : Concur.
- Participation in the design to use new technologies, tools, and processes to improve the quality and theeffectiveness of Support
- Promote and actively support SAPs Support transformation strategy including the move from reactive topreventive, bi:directional support, and the content driven support experience.
- Contribute and participate in change management activities to deliver these solutions.
- Collaborate with teams on data and trends to manage Support backlog and propose innovative automations toimprove support efficiency.
- Participation in the design to use new technologies, tools, and processes to improve the quality and theeffectiveness of Support.
- Deliver data, metrics, insights, processes, and tools to achieve outstanding business outcomes across all supportactivities.
- Continually improve support operations and processes through simplification and automation.
- Activities to harmonize and optimize support employee 's enablement and on:boarding
- Collaborate on operational and transformational projects.
- Ensure in:house development automations compliance in terms of SAP guidelines.
- Execute internal proactive activities that drive case deflection and issue prevention, while improving caseefficiency and resolution speed.
- Is responsible for and actively engages on the necessary recurrent routines and practices that shall take place toplan, review, evaluate and prioritize the ongoing demands and incoming requests.
What you bring:
- Actively establish relationships characterized by mutual respect and trust: build a reliable, efficient, andeffective network, stimulate individuals to broaden and use their network, actively create a culture of trust,mutual respect, and openness, live this culture and act as a role model, work to overcome organizationalboundaries and silo thinking.
- Encourage people to continuously question t
Job Type: Permanent