Offered BPO Supervisor,

Job Details:
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Leads the frontline team in the achievement of project milestones and team goals
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To oversee the day:to:day activities of a group of employees
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Coaches, motivates and guides team members
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Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team 's performance
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To improve efficiency, quality and services of ongoing projects/processes
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Monitor 's performance of team and reports results/issues to leadership
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Regularly review the work of team members and provide constant feedback
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Ensures team is meeting or exceeding contractual and service level obligations to customers
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Interacts with customers and internal departments to resolve issues
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Ensures accurate and timely processing of transactions to meet and exceed customer SLA
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Adhere to all appropriate and agreed standardized processes and procedures
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Acting as the Subject Matter Expert for the team
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Conducting and leading the training programs based on business needs
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Attending team meetings and customer calls to gather feedback and updates
Job Requirements and eligibility Criteria:
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5 Years of experience in Banking BPO is preferred
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University degree or equivalent 3 years of formal studies preferably an Accounting or Commerce Graduates
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Minimum of 2 years of Team handling is a Mandatory
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Excellent understanding or an SME of KYC/AML/CDD experience
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Excellent people management and interpersonal Skills
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Excellent Oral and Communication skills
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Ability to work scheduled shifts from Monday:Friday 02:00 PM to 12:00 AM
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Ability to communicate (oral/written) effectively in English to exchange information with our client.
Job Type: Permanent