Shopsense Retail Technologies - Associate - Customer Support (2-10 Yrs) Mumbai (After-Sales/Customer Service)

Customer Support - Associate - FYND - We are seeking a highly motivated Consultant to join our team and assist us in providing exceptional customer service and technical support to our valued clients. As a Customer Support Associate, you will have the opportunity to gain valuable hands-on experience in a dynamic and fast-paced environment.What will you do at Fynd ?- Provide customer support and assistance.- Communicate with customers through various channels (phone, email, chat).- Troubleshoot and resolve customer issues.- Document customer interactions and resolutions.- Collaborate with internal teams.- Meet performance metrics- Some Specific Requirements- Graduation from a recognized institution.
-Strong computer skills- Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.
-Problem-solving abilities and a patient, customer-focused approach to handling inquiries and resolving issues.
-Ability to multitask, prioritize, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting customer interactions and resolutions.- Ability to work independently as well as collaboratively in a team-oriented setting.- 6 Days Working (ref:updazz.com)

Payroll Type : Permanent