MyOperator - Executive - Customer Success (1-2 Yrs) Noida/Delhi NCR (After-Sales/Customer Service)

Job Description :We are hiring a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritise accounts based on outstanding issues, growth opportunities, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)Key Responsibility Area :- Account Activation - Handling client account activation and ensuring it s done within 24 hours.- CSAT - Maintaining the CSAT of at least 80%- Client Handling - Handling the technical and operational issues raised by the existing clients over various mediums i.e. Chat, ticket, call etc. with the 1st response time of fewer than 2 hours on Emails, 2 minutes over Chat and at least 80% First Call Resolution (Calls)- Client Relation - Building and maintaining a strong relationship with the clients, should be able to connect with 60% of the assigned clients.- Retention - Maintaining the retention rate of at least 70%Requirements :- 1-2 years of experience in communications, marketing, sales, account management, or client success.- Strong verbal and written communication, strategic planning, and project management skills (ARPU, Retention, Churn %)- Preferred engineering background- Excellent knowledge of MS Office (Excel, Word and PPT)- Graduation in any domain is acceptable- Hands-on experience with CRM software is a plus- Clear communication skills to be able to handle clients.Benefits :- Work from Office - Noida office location.- Device & WiFi Reimbursements (ref:updazz.com)

Payroll Type : Permanent