Madhu Instruments - Sales Coordinator (3-5 Yrs) Delhi (Sales Management)

Managing end to end sales backend activities : Booking of order, dispatch of products and collection of payment- Coordinate pre-sales and after-sales activities between customers and sales team- Be involved in tele-sales related activities for repeat sales, processing sales orders received from the customers and other routine activities- Answers phone calls from customers and deals with problems as they arise- Follows up with customers to make sure that they are satisfied with the product(s)- Updates all contact information for clients- Follow up for the payments as per the payment escalation matrix- Primary response point of contact for all sales related communications including calls, messages, emails from customer- Respond to Online enquiries through Indiamart and company s website- Manage queries and escalation of queries to sales manager for 2nd level support on handled processes & tasks- Report the status of the queries and advise the sales team on opportunities in pipeline- Identify and fill online government tenders- Prepare dashboards, data analytics and presentations for Senior executives discussions- Review Sales Order Forms and send it to dispatch department.- Send dispatch docket details to client and handle all related queries.- Follow up with client for timely receipt of order in good condition.- Ensure all Orders are approved within pricing and discount policies- Co-ordinate with finance and plant for timely dispatch of material for existing customers.- Take order follow-ups with the production team- Does sales order- tracking delivery and maintain MIS for department- Update customers on the status of orders- Should be able to do handle dispatches from plant to customer single-handed led.- Coordinate with finished goods store/dispatch department for timely dispatch of orders to the client.- Maintains supplies by checking stock to determine inventory levels.- Support the sales staff, when they are in field by providing data, documents, etc per their requestInterested candidates can send their updated resume or can call 8130384348 (ref:updazz.com)

Payroll Type : Permanent