Executive - Customer Care (1-10 Yrs) Pune (After-Sales/Customer Service)

Customer Support/Communication Head We are looking for a qualified female Customer Support Executive who will offer excellent customer service and after-sales support. He/she will the point of contact for our online customers in case of any complaints , glitch in logistics or any new enquiries. Customer support executive should possess a proven track record of successful customer service and management skills.Responsibilities : - Attending to enquiries from new customers- Attending to customer complaints and finding solutions for the same - Handling order cancellations , returns , payment recovery and co-ordinating for the same with logistics team.- Collecting and analysing customer feedback data - Ensuring smooth customer order fulfilment process and resolving obstacles , if any.- Co-ordinating with creative and marketing team to run marketing campaigns and marketing material- Subordination in case of any offline marketing events/activities such as promotional stalls and participation in exhibitions- Maintaining a strong relationship with loyal customers and achieving highest retention with continuous customer communication.Requirements :- Gender : Female - A Bachelor s degree- Minimum of 1-2 years of experience- Excellent interpersonal , oral and written communication skills- Intermediate level of experience with MS-office and computer/web skills- Language known : English , Marathi and Hindi - Salary range : 20-30k per month. Negotiable depending on work experience . (ref:updazz.com)

Payroll Type : Permanent