Server Management : Operations Service Senior Specialist : ECS Technical Operations

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Summary
SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day:to:day operations.
EXPECTATIONS AND TASKS
As Operations specialist you are responsible for:
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Ensuring Day to Day quality service delivery
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Defining and tracking various service KPI and SLA 's
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Deescalating the running escalations
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Working towards automating various day to day operational tasks
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Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
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MIS reporting
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Handling the OnCall duty and weekend support
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Able to coordinate and orchestrate the work between the teams.
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Strong collaboration with other units within and outside Enterprise Cloud Service units
What you bring:
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8 years work experience in server and Linux administration
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3 years experience in service delivery in global teams
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Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis
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Working experience in Hyperscalers: Azure or AWS or GCP
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Strong knowledge in Container / Docker concept
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Managing of multiple activities requiring cross team coordination
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Management of partner support via KPI tracking
Nice to have
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Certified in at least one Hyperscalers solution: Azure, AWS or GCP
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ITIL Certification
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Project management experience
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Able to communicate successfully at different levels of the organization.
About the team:
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Current team size of 25 people
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Global team spread across Mexico, Germany and India
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Diverse and different level of expertise in the team
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Combination of Technical and Operational delivery experts
SAPECSCareers
ITT3
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP 's culture of inclusion, focus on health and well:being, and flexible working models help ensure that everyone : regardless of background : feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide
Job Type: Permanent