Boutique Manager - Retail Jewellery Industry (6-10 Yrs) Delhi NCR/Delhi/Hyderabad (B2C/Retail/Channel Sales)

Role Objective :Responsible for overseeing the daily operations of a luxury retail store, ensuring exceptional customer service, maximizing sales, and managing staff performance. The role requires a dynamic individual with a passion for luxury brands, an understanding of high-end retail dynamics, and the ability to lead and motivate a team to achieve set goals.Key Responsibilities :i) Store Operations :- Ensure the store is operationally efficient, maintaining high standards of visual merchandising and store presentation.- Manage inventory levels, stock replenishment, and perform regular audits to ensure inventory accuracy.- Ensure compliance with all company policies and procedures, including health and safety regulations.ii) Sales and Customer Service :- Drive sales to meet and exceed store targets and performance metrics.- Develop and implement strategies to enhance customer experience and increase customer loyalty.- Handle customer inquiries, complaints, and feedback in a professional manner, ensuring customer satisfaction.iii) Team Leadership :- Recruit, train, and develop store staff, fostering a positive and productive work environment.- Conduct regular performance reviews, provide coaching, and implement performance improvement plans as necessary.- Schedule and manage staff to ensure adequate coverage during peak times and special events.iv) Marketing and Promotions :- Coordinate and execute in-store events, promotions, and product launches.- Collaborate with the marketing team to implement local marketing strategies and community outreach programs.- Monitor and report on the effectiveness of promotional activities and sales campaigns.v) Financial Management :- Manage the store s budget, controlling expenses to maximize profitability.- Prepare and analyze sales reports, identifying trends and opportunities for improvement.- Oversee cash handling procedures, ensuring accuracy and security.vi) Relationship Management :- Build and maintain relationships with VIP customers, ensuring personalized service and tailored shopping experiences.- Network with local businesses and community organizations to enhance the store s reputation and reach.vii) Business Development :- Develop and implement business development strategies that align with the store s goals and objectives.- Build and nurture relationships with existing and potential VIP customers, ensuring personalized and exceptional service.- Develop loyalty programs and initiatives to enhance customer retention and satisfaction- Identify and establish partnerships with local businesses, influencers, and organizations to increase brand visibility and drive foot traffic.- Collaborate with luxury brand representatives and suppliers to ensure a diverse and attractive product offering.- Coordinate with the marketing team to create joint promotions and events that attract high-value customers.- Plan and oversee in-store events, product launches, and promotional activities to generate excitement and drive sales.- Actively participate in local community events and activities to promote the store and brand.- Sponsor or host exclusive events that attract the store s target clientele and enhance the brand s prestige.- Stay abreast of the latest trends in luxury retail and incorporate innovative ideas into the store s business development plans. (ref:updazz.com)

Payroll Type : Permanent