Executive - Customer Care (0-3 Yrs) Jaipur/Rajasthan (After-Sales/Customer Service)

Roles and Responsibilities :- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
-Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.- Building lasting relationships with clients and other call centre team members based on trust and reliability.- Utilizing software, databases, scripts, and tools appropriately.- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.- Taking part in training and other learning opportunities to expand knowledge of company and position.- Adhering to all company policies and procedures. (ref:updazz.com)

Payroll Type : Permanent