Desktop Support Engineer

We are looking for a skilled Desktop Support Engineer to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing outstanding customer service. Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain desktop and laptop computers, peripheral equipment, and software.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Perform regular system updates, patches, and security checks to ensure optimal performance and security.
• Assist with the setup and deployment of new computers and related equipment.
• Manage user accounts and permissions, ensuring secure access to company resources.
• Document and track support requests and resolutions using a ticketing system.
• Provide remote support through various tools and platforms when necessary.
• Collaborate with other IT team members to address complex technical issues and improve overall service delivery.
• Conduct training sessions for end-users on basic computer functions and software applications.

Job Profile : Desktop Support Engineer
Industry : Diploma, tech-support