Helpdesk Senior Associate

Requirements:
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Helpdesk Sr. Associate at Grade:5 position in Service Desk
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Must be a Graduate. B.Tech/B.E or any other technical degree preferred
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Good communication skills with minimum 1 year of international calling experience
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Good comprehension and writing skills.
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Must possess excellent customer handling skills
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Should be comfortable to work in rotational shift with 24x7 support window
Job description:
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Provide L2 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat.
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Activities include recognition, research, isolation, resolution and follow up steps.
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Typically, the associate level participates in a supportive role by acting as a liaison between customers and departments within the Client Infrastructure.
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Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office and COTS applications etc.
Sound knowledge of ITIL best practices around Incident and Request Management procedures.

Job Type: Permanent