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Customer Support Executive

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Responsibilities:
Handle incoming customer inquiries through various communication channels (phone, email, chat)
Provide accurate and timely information to customers regarding their inquiries or concerns
Resolve customer complaints and escalate complex issues to the appropriate departments
Maintain a high level of professionalism and empathy while interacting with customers
Document customer interactions and update relevant information in the database
Collaborate with team members to improve overall customer satisfaction
Requirements:
Fluent in English& Graduates preferred
Minimum of 6 months of prior work experience in customer service or a related field
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.

Job Profile : Customer Support Executive
Industry : bsc-bca-bbm, tech-support, sales-and-marketing
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Freshersworld (Registered since June-2017)
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