Wanted BPO Manager,

Job Details:
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Oversees the operations of team and ensuregoals are met and service levels adhere to established quality standards
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Demonstrates high level ofleadership, interpersonal and client relationship skills
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Provide expertise and guidance to the team on administrative and process aspects.
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Serves as liaison between team, clients, leadership, and various other support team
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Identifies opportunities for improvement; recommends possible training opportunities
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Provides input into goal setting and provides performance feedback
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Adapts team priorities to respond to customer and business partner needs
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To improve efficiency, quality and services of ongoing projects/processes
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Ensures team is meeting or exceeding contractual and service level obligations to customers
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Collects customer 's needs and translates to appropriate solutions
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Interacts with customers and internal departments to resolve issues
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Adhere to all appropriate and agreed standardized processes and procedures
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Attending customer and leadership calls to gather feedback and updates
Job Requirements and eligibility Criteria:
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8 Years of experience in Banking BPO is preferred
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University degree or equivalent 3 years of formal studies preferably an Accounting or Commerce Graduates
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Minimum of 4 years of Team handling is a Mandatory
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Excellent understanding or an SME of KYC/AML/CDD experience
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Excellent people management and interpersonal Skills
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Excellent influencing Communication skills
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Strong analytical/problem solving skills
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Strong knowledge, understanding and application of project management principles and methodologies.
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Ability to work scheduled shifts from Monday:Friday 02:00 PM to 12:00 AM
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Ability to communicate (oral/written) effectively in English to exchange information with our client.
Job Type: Permanent