Executive - Customer Service - Voice Process - IT (0-5 Yrs) Pune (After-Sales/Customer Service)

- Job description for a voice process typically refers to a position where an individual is responsible for handling customer interactions, queries, or support through voice channels. This role is common in customer service, call centers, or customer support departments. Here s a general outline of a job description for a voice process :Job Title : Voice Process Executive/RepresentativeJob Overview :- As a Voice Process Executive/Representative, you will be responsible for providing exceptional customer service through voice interactions. You will handle inbound and/or outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.- Key Responsibilities :1. Answering Calls : Handle incoming calls from customers and address their queries, concerns, or requests professionally.2. Customer Assistance : Provide accurate information and assistance to customers regarding products, services, policies, and procedures.3. Issue Resolution : Investigate and resolve customer complaints, issues, or escalations promptly to ensure customer satisfaction.4. Documentation : Maintain detailed and accurate records of customer interactions, transactions, and complaints.5. Product Knowledge : Stay updated on the company s products, services, and promotions to effectively address customer inquiries.6. Quality Assurance : Adhere to quality standards and call center procedures to ensure high-quality customer service.7. Cross-Selling/Up-Selling : Identify opportunities to promote additional products or services to customers when appropriate.8. Communication Skills : Demonstrate excellent communication skills, including active listening, clear articulation, and effective problem-solving.9. Team Collaboration : Collaborate with team members and other departments to resolve complex customer issues.- Qualifications :- High school diploma or equivalent; some positions may require a bachelor s degree.- Previous experience in customer service, call center, or a related field is often preferred.- Excellent communication skills, both verbal and written.- Ability to handle stressful situations and maintain a calm and professional demeanor.- Familiarity with customer relationship management (CRM) software is a plus.- Skills :- Strong interpersonal and customer service skills.- Proficient in using computer systems and navigating through software applications.- Time management and multitasking abilities.- Problem-solving and decision-making skills.- Working Conditions :- Typically works in a call center or customer service environment.- May involve working in shifts, including evenings, weekends, or holidays.This is a general template, and the specifics of a voice process job description may vary based on the industry, company, and specific job requirements. (ref:updazz.com)

Payroll Type : Permanent