Executive - Customer Support - IT (0-2 Yrs) Mumbai/Navi Mumbai/Thane (After-Sales/Customer Service)

Designation : Customer Support Executive (Fresher) Desired Profile Required :- Should have good communication and interpersonal skills.- Should be confident and quality focused.- Excellent verbal and written communication skills- Must have strong conceptual knowledge.- Must be customer centric.- Must have patient.Key Roles & Responsibilities :- Respond to customer inquiries and problem escalations.- Provide support for data collection to enable Recovery of the account for end user.- Maintain a thorough understanding of client process and policies.- Reproduce customer issues and escalate product bugs.- Provide excellent customer service to our customers.- Regular follow-ups regarding issues queries and operations with concerned person.- Handle all issues and queries of customers through mail, phone, and letter interaction.- Responsible to demonstrate capacity for critical thinking and analysis.- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment (ref:updazz.com)

Payroll Type : Permanent