Suffescom Solutions - Executive - Client Support (0-1 Yrs) Punjab (After-Sales/Customer Service)

- We are looking for an active, energetic Client Support Executive, Who is responsible for Customer s help for all tech challenges faced while using the Product and services provided.Location : Mohali- 5 days workingRoles And Responsibilities :- Attending, Understanding & responding to Customer queries/issues over chat.- Will be responsible for facing customers, gathering requirements and providing possible solutions.- Escalating the clients/process to the manager- Analyse and identify process changes or product enhancements required & suggest if any.Requirements :- The candidate should have excellent written communication skills along with reading skills.- Should be active, energetic, and enough smart to understand the customer s queries.- Sharp understanding and memory of how software/product work- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.Benefits :- On time salary- Inter- tech work- Skill upgradation trainings- Soft skills trainings- Rewards and recognitions- Weekly de-stressing activities (ref:updazz.com)

Payroll Type : Permanent