Customer Service Role - IT Firm (0-5 Yrs) Mohali/Punjab (After-Sales/Customer Service)

Customer Service Role - Chat Process- Flexible working options- Leadership Role- Join a market leader within IT ServicesOur client believe in building a strong bond with our Clients as well as the candidates. They understand the needs of both clients as well as candidates, and help both these groups to attain their objectives. Our client has warehoused pre-screened, high caliber candidates who are constantly in touch with us.The Job :You will be responsible for :- Handling inbound calls and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Working with various internal teams to ensure prompt and accurate order processing and delivery.- Escalating customer feedback as required.Ideal Candidate :- You have at least 1 year experience within a Customer Service role, ideally within the IT Services industry.- You possess excellent interpersonal as well as written and verbal communication skills.- You are a strong networker & relationship builder- You possess strong analytical skills and are comfortable dealing with numerical data- You enjoy finding creative solutions to problems (ref:updazz.com)

Payroll Type : Permanent