Manager - Customer Success - Brewery (5-7 Yrs) Bangalore (After-Sales/Customer Service)

The Role :- A Customer Success Manager will be responsible to lead a small team of Customer Success Managers/Specialists to deliver the ideal experience throughout our customer s lifecycle. Your team is responsible for the customer relationship, and growth across our existing customer base.Key Responsibilities :- Manage day-to-day operations, goal setting, career development, performance management, and growth of team members- Supporting and directing both new and experienced CSMs in strategies to build lasting relationships with customers - Partner with department head on training and on-boarding initiatives for CSM team members - Guide, maintain and implement Customer Success best practices - Provide regular updates to management on progress of projects and initiatives, escalate to management when necessary - Monitor escalated accounts and ensure cure plans are implemented to drive customer satisfaction - Oversee comprehensive data analysis and business case development for clients - Build high performing teams with a customer first mentality.Skills Required :- Analytical skills to review and interpret metrics, insights, and actionable intelligence.
-Demonstrated ability to lead a Customer Success or Account Management team.
-Proven ability to develop and coach consultative engagement skills.- Ability to learn new concepts quickly, with the ability to also roll up your sleeves and an orientation towards achieving client solutions.- Lead the team to partner with clients, create high value outcomes and track defined outcomes.
-Energy, humor, compassion, and enthusiasmQualifications and Experience :- Graduate Degree (BA/BSc/BCOM) - 3 - 5 years of management experience - 3 years experience in healthcare and working with customers.
-5 - 7 years of Customer Success or Account Management experience preferably in US Healthcare.- Experience working effectively with all levels of management.- Experience in handling of client escalations supporting the resolution and /or escalation of customer complaints and execute adoption plans based on the organization s goals. (ref:updazz.com)

Payroll Type : Permanent