Executive - Corporate Customer Services - Food & Beverage (1-3 Yrs) Mumbai/Thane (After-Sales/Customer Service)

We re Hiring Client Services Executive for Food & Beverage Company @ Mulund Job DescriptionWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Responsibilities:- Managing a team of representatives offering customer support.- Overseeing the customer service process.- Resolving customer complaints brought to your attention.- Creating policies and procedures.- Planning the training and standardization of service delivery.- Selecting and hiring new staff.- Monitoring the work of individual representatives and of the team.- Conducting quality assurance surveys with customers and providing feedback to the staff.- Possessing excellent product knowledge to enhance customer support.- Maintaining a pleasant working environment for your team.Requirements:- A bachelor s degree in administration or a related field.
-A minimum of 2 years experience.- Excellent interpersonal and written and oral communication skills.- Ability to lead a team.- Computer skills. (ref:updazz.com)

Payroll Type : Permanent