Mobius Knowledge Services - Customer Success/Customer Onboarding Role (2-5 Yrs) Chennai (After-Sales/Customer Service)

Candidate Profile :- Passion to lead with operational agility and a blend of technical knowledge.- Attention to details and good interpersonal skills.- Strong analytical capabilities and collaborative in nature.- Experience of working in an evolving environment, ability to understand strategies and realign priorities.- Proven ability to succeed in both collaborative and independent work environment.- Willing to work in SaaS and fast-growth techJob Profile :- Lead customer on-boarding experience, assessing customer needs to maximize adoption.- Clear understanding of product features to support functional queries.- Establish a trusted advisor relationship to ensure customer satisfaction.- Work with product and customer success teams to understand the goals of customers and implement product on boarding.- Exceptional relationship builder while maintaining a sense of urgency with tight deadlines.- Apply best-practice for user experience/customer experience/user research and training methodologies.- Identify and report issues on the customer experience.- Experiment with new on-boarding flows to accelerate growth.- Proactively work with cross-functional teams to improve our new product offerings and messaging.- Build longer-term customer relationships to foster brand loyalty. (ref:updazz.com)

Payroll Type : Permanent