Lead Software Engineer

Job Summary:
The CRM/Salesforce Architect, will be responsible for designing, developing, and maintaining our Customer Relationship Management (CRM) systems. The role requires a deep understanding of CRM architecture, software engineering principles, and the ability to lead technical teams in delivering high:quality solutions that meet business requirements.
Key Responsibilities:
Architecture Design
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Design and develop scalable, robust, and secure CRM architecture.
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Ensure the architecture aligns with business goals and technology standards.
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Evaluate current CRM tooling and evaluate necessary changes
Development and Integration:
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Develop custom CRM solutions and integrate with other systems as required.
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Oversee the implementation of new features and functionalities.
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Collaborate with cross:functional teams such as Sales, CARE, and Product, to ensure seamless integration.
Technical Leadership:
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Provide technical guidance and mentorship to junior engineers.
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Lead code reviews and ensure adherence to best practices.
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Stay abreast of emerging CRM technologies and trends.
Project Management:
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Participate in project planning and estimation.
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Track and report on project progress and milestones.
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Ensure timely delivery of CRM solutions.
Quality Assurance:
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Oversee testing and quality assurance processes.
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Ensure the CRM system meets performance and security standards.
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Address and resolve technical issues in a timely manner.
Documentation:
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Maintain comprehensive documentation of CRM architecture and processes.
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Document best practices and technical guidelines for CRM development.
Requirements:
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University degree in Computer Science, Information Technology, or an equivalent technical field with at least 7 years of experience working in software engineering.
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Expertise in Object oriented design and programming, and proficiency in crafting microservices architectures and using design patterns.
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Ability to define the system landscape, to identify gaps between current and desired end:states, and deliver a solution.
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5 years working with the Salesforce platform, Service Cloud, and multiple full lifecycle Salesforce implementations overseeing the technical direction, development and implementation including Apex, Flow, SFDX CI/CD, Visualforce, Lightning and Lightning Web Components (LWC).
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Proficiency with Salesforce Lightning Design System and the Salesforce development lifecycle.
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Design and implementation experience with SQL databases.
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Proficiency in using Salesforce APIs to integrate with other systems.
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Proficiency in general web development experience with HTML5 CSS, and JavaScript.
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Strong problem:solving skills and analytic ability.
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Excellent interpersonal and written communication skills including fluency in English, with the ability to communicate effectively with colleagues from a variety of departments at all levels of the organization.
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Proven ability to transfer knowledge and stay aware of current trends and technical advancements.
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Experience in a fast paced, agile environment.
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Strong leadership skills and the ability to provide direction to the engineering team responsible for resolution of complex technical challenges.
Job Type: Permanent