Vissco Healthcare - Customer Care Role (2-4 Yrs) Mumbai (After-Sales/Customer Service)

Responsibilities :- Manage inbound & outbound phone calls- Provide accurate, valid and complete information by using the right methods/tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Respond to customer queries in a timely and accurate way, via phone, email or chat- Monitor customer complaints on social media and reach out to provide assistanceRequired candidate skills :- Oral and written communication skills.- Time-management skills.- Ability to interact and communicate.- Should be result and target oriented.- Patience when handling tough cases- Closing skills and the ability to build lasting relationships- Knowledge of computer operating systems and MS Office software. (ref:updazz.com)

Payroll Type : Permanent