IQnext - Executive - Product Support (2-4 Yrs) Bangalore (After-Sales/Customer Service)

About IQnext :- We are revolutionising how buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralised platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.Job Summary :- We seek a Product Support Executive to assist our customers with IoT devices and cloud-based solutions. You will troubleshoot, diagnose, and resolve hardware problems.Responsibilities :- Communicating with partners, clients, engineers, and other technicians to ensure that services are delivered effectively, which include: Deployment, Client commissioning - Troubleshooting Customer-reported problems - remote support and on-site support.
-Identifying root causes for the problems taking corrective/preventive steps and working closely with the engineering team for timely resolution.
-Generating problem reports, logging issues, and escalation of critical issues.- Advocate customer needs/issues cross-departmentally.
-Providing support to develop training videos, instruction guides etc, and other tools of customer onboarding and training.- Product demo to customers and support the sales team at critical junctures of the sales cycle.We re looking for someone who ?- Graduation/Post Graduation degree in EEE/ECE- Proven work experience as a Technical Support Engineer, Customer support executive, System - Administrator or similar role for a minimum of 2 years.
-Curious with excellent communications(written and verbal)- Excellent troubleshooting skills - Product specific, Linux, networking, and database.- Working experience in database systems (SQL) and web container servers (Tomcat etc).- Hands-on experience in tools Wireshark, Team Viewer etc.
-Should be willing to travel (Local/outstation)Good to have :- Some degree of understanding of SaaS products.- Domain knowledge in Lighting, Building Automation, BMS, HVAC, and Control systems- Control system protocols such as BACnet, Modbus- Knowledge of short-range wireless protocols- Hands-on experience in Linux system installation, administration and maintenanceBenefits :- Medical Insurance - Travel allowance - Com-off when worked on Saturday/Sunday- Access to the e-learning platform (ref:updazz.com)

Payroll Type : Permanent