Vinculum Group - Senior Manager - Customer Support (7-11 Yrs) Noida (After-Sales/Customer Service)

About Vinculum:Company Profile:As a market-leading SaaS Software provider enabling omni channel for brands and tech stack for ecosystem players, Vinculum empowers brands to seamlessly syndicate and list product data to expand their reach through their own web stores, online marketplaces, and social channels managing orders and inventory across channels, while enabling fulfilment from any point across the supply chain. Our product suite also enables brands and companies with a ready technology stack to set up B to C and B to B online marketplaces. With over 400 satisfied customers, our cutting-edge deep-tech software product suite has earned us a place among the elite Global Supply Chain Competency Cohort of AWS, and our company is widely acclaimed by leading industry analysts and customer review sites such as Gartner, Forrester, G2, etc.Some of the key-clientele include Bata, Yusen Logistics, ITC, Under Armour, Landmark Group -Max Shoppee and Baby Shop, JNE, Dairy Farm - Guardian, SM Mall, Skechers,Jockey, H&M, Levis, Decathlon & more.Products/ Specialities: Vin eRetail Our SaaS Software suite includes: Vin PIM- Product Information Management , (Vin PIM), Vin Lister- Automated Catalog Listing, Vin OMS- Multi Channel Order Management, Vin Omni- Omni Channel Order Management, Store Apps - Endless Aisle, Fulfillment from Store, Omni Reconciliations , Vin WMS ( B-B, B-C, 3PL)- Warehousing and Fulfilment, Vin Reco- Payment Reconciliation and Vin Marketplace- Vin PIM, Vin Lister, Vin Seller Panel, Vin OMS, Vin WMS, Vin Reco as a suite.Website: https://www.vinculumgroup.com/About Leadership Group:Venkat Nott - Founder & CEO:Venkat Nott is experienced in creating startups & building them into successful global companies. He is passionate about creating high power teams & disruptive SaaS products. Through Vinculum, Venkat aims to help 10000 brands to sell online globally across 30 countries in the next 3 years.Venkat was recently bestowed with the Retail Leadership Award by Asia Africa GCC Retail Congress.A sports buff, Venkat has lived in many countries including Australia, New Zealand, Hong Kong, Singapore besides India. He communicates in English and 6 Indian languages, holds a degree in Engineering from NIT Calicut (formerly REC Calicut) and an MBA from Indian Institute of Management, Bangalore.Annajee Nott - Founder, VP - Consulting:Annajee has over two decades of diverse experience in product engineering and management. He is passionate about SaaS-based product offerings and efficient application of technology to solve business problems.Annajee manages US operations for Vinculum and plays a key role in overall product strategy and market fit analysis.Deepak Singla - Co-Founder, VP - Omni Channel RetailDeepak has nearly 25 years of extensive experience in consulting CxO executives and global retailers. He has worked across the supply chain and retail verticals before co-founding Vinculum in 2007. He has got his education from Bangalore University, India and is highly skilled in Retail, CPG & Logistics domains.He has brought best practices to many retailers, long-term strategies and innovative technologies to help businesses achieve growth & excellence. He is a sought-after speaker in many global industry events.At Vinculum, he manages key strategic engagements with global retailers and is the backbone in setting up the multichannel software products. He is responsible for business development and strategy for Omnichannel and Master Data Management/ Product Information Management at Vinculum.Braj Kishore Mahto - Chief Technology Officer (CTO)Braj has extensive experience spanning more than twenty-two years in providing & driving the technological innovations & architectural design directions for the innovation, strategy, and governance of complex businesses and SaaS products. He specializes in tracking technology performance metrics, assessing internal and external impact, and making decisions about the overall direction of the company. He provides leadership in terms of architecture and technology selections for multiple clients in Amazon Cloud and expertise in leading Cloud Business strategy ideation, cloud initiatives for storage, DR, regulatory reporting, valuation and analytics.Mandeep Singh Ahuja - VP-ProductMandeep is head of Products in Vinculum. He is responsible for developing, coaching, and managing team of product managers and the user experience analysts, defining and driving the product strategy, and instilling Product culture in company. He is working in close co-ordination with other key execs, especially the CEO and CTO.He has vast experience of 22 years, in leading end to end Retail Transformation projects in various capacities, and enabled retailers and e-commerce brands to list, sell, fulfil and reconcile across multiple channels. He has insightful knowledge of Business Process Analysis and S...

Payroll Type : Permanent