DMART - Assistant - Customer Care (2-6 Yrs) Thane/Mumbai (After-Sales/Customer Service)

AssistantDMART : Job opportunity for Customer Care Assistant at Head Office-ThaneResponsibilities :- Receiving customer complaints through phone, mails & website.- Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.- If complaints are critical or require any further clarification need to speak with the customers & store managers.- Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.- Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team- Active follow up with internal cross functional teams to resolve customer complaints- Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wiseRequirement :- 2-6 years experience in customer handling role- Education Background - Graduation- Excellent Written and Oral Communication Skills (Good command over English)- Good understanding of MS Word and MS ExcelJob Location : Wagle Estate, Near to ESIC (Kamgar) Hospital, Thane (ref:updazz.com)

Payroll Type : Permanent