Network Operations And Services Engineer

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Job ID: 34709
Job Level: PT1 Core
Job Location: Gurugram/ Bangalore
Role Purpose
The primary function of Technical Lead is to carry out 2nd level troubleshooting including circuit level diagnostics, re:provisioning of circuits, configuration changes to resolve customer issues/faults for all Colt products delivered over the Transmission network with 24x7 responsibilities. Develop customer solutions to address a variety of business problems across Transmission domain. Acts a point of contact on multiple functional areas related to Transmission technologies and able to configure the Circuits on different vendor equipment, Technologies and various Network Management Systems.
Key Responsibilities
Fault resolution for service related incidents over Transmission network.
This will need live troubleshooting on Colt 's Transmission Circuits to resolve customer faults.
Ensure providing excellent customer support and partner coordination, including optimizing resource levels and continuous improvement of performance and process.
Working on Planned activities of Customer Circuits in coordination with Field technicians and Node operation teams to resolve/test services in outage window.
Work closely with Colt Customer Communication Team to be consistent in the way we communicate with our customers and provide an exceptional level of customer service.
Provide seamless service across team, working closely with wider sub function teamand other GCA teams.
Work with the team/function manager team to identify and deliver positive cultural change and efficient business.
Manage day:to:day line activities, prioritize and make impact assessments within existing processes and procedures towards achieving agreed targets/KPIs
Experience
7:12 years of experience in relevant domain/team, experience in global customer:facing/ partner relationship environment.
Assurance/ Migration/ Provisioning/ Configuration /Fault Management/2nd level core troubleshooting experience on transmission network, equipment and customer circuits/services and management systems.
A good understanding and
proven
provisioning /troubleshooting experience in some of the following technologies: Ethernet, WDM, DWDM, OTN and Packet.
Experience on Nokia, Huawei and Ciena vendor equipment is preferred.
Able to demonstrate a high level of capability to resolve incidents and enquiries, from a second level perspective, for all product groups.
Fluent in English (written and spoken).
In:depth knowledge of KPIs/performance metrics
Skills
Network Operating Systems
Workflow Management
Data Analysis
Service Level Management
Network Operations Standards and Procedures
Network Operations Diagnostics
Education
A bachelor 's or master 's degree in Business, IT, Computer Science, Telecommunications or a relevant field
About Colt
At Colt, we provide world:class network and voice connectivity across Europe, Asia and North America 's largest business hubs. We 've been specialists in our field for nearly three decades : and weve won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.
What is it like working with us?
As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it 's one of the great advantages of working at Colt.
Inclusion is at the heart of our culture here at Colt. From day one, youll be encouraged to be yourself as we believe that 's what helps our people to thrive. We welcome people with diverse backgroun
Job Type: Permanent