Team Lead - Customer Support - EduTech (2-4 Yrs) Bangalore (After-Sales/Customer Service)

Immediate Hiring for Customer Support Team Lead Location: JP Nagar, Bangalore Experience: 4 years Languages: English & Kannada Mandatory Salary: Upto 7 LPA Roles & Responsibilities: - Handling inbound calls and emails in a professional manner.
-Resolving customer inquiries and requests and ensuring strong customer satisfaction.
-Working with various internal teams to ensure prompt and accurate order processing and delivery.
-Escalating customer feedback as required. Skills - You have at least 5 years experience within a Customer Service role, ideally within the Ed Tech industry.
-You possess excellent interpersonal as well as written and verbal communication skills.
-You possess strong analytical skills and are comfortable dealing with numerical data - You are a strong mentor and coach who can build high performing teams- Prior experience in softwares such as Lead Square (or any similar CRM) , Ameyo, Zoho.Required Qualifications: - Undergraduate in commerce/science/management, counseling, or related student service area.- Communication Skills, Interpersonal Skills and Presentation Skills- English & Kannada Mandatory(Malayalam/Telugu/Tamil) will be an added advantage.Perks and Benefits: - Paid Leaves - Leave Encashment - Flexible Working - Health insurance - PF - Laptop - Mobile (ref:updazz.com)

Payroll Type : Permanent