Executive - Customer Support (5-8 Yrs) Mumbai (After-Sales/Customer Service)

Responsibilities:Customer Interaction:- Provide exceptional customer service through various channels (phone, email, chat, and in-person).- Address and resolve customer queries, issues, and complaints promptly and effectively.Problem Resolution:- Analyze and troubleshoot customer problems, providing accurate and timely solutions.- Escalate complex issues to the appropriate departments when necessary.Product Knowledge:- Maintain a thorough understanding of the company s products and services.- Keep up-to-date with any changes or updates to products and services.Documentation:- Maintain detailed records of customer interactions, transactions, and complaints.- Prepare reports and summaries of customer interactions as required.Feedback:- Gather customer feedback and relay it to relevant departments for product or service improvements.- Proactively suggest process improvements to enhance customer experience.Team Collaboration:- Work closely with other team members and departments to ensure a seamless customer experience.- Participate in team meetings and training sessions to stay informed and improve skills.Performance Metrics:- Meet or exceed individual and team performance targets and metrics.- Continuously improve personal performance through feedback and training.Qualifications:- Bachelor s degree or equivalent work experience.- Proven experience as a Customer Support Executive or similar customer service role for at least 5 years.- Excellent communication skills, both verbal and written.- Strong problem-solving skills and the ability to think critically.- Proficiency in using customer support software and tools.- Ability to handle high-pressure situations and manage multiple tasks simultaneously.- Customer-centric mindset with a passion for delivering exceptional service.Skills:- Strong interpersonal and communication skills.- Ability to remain calm and professional in challenging situations.- Proficiency with Microsoft Office Suite and customer support software.- Good organizational and time management skills.- Ability to work independently and as part of a team.Working Conditions:- Work from office in Mumbai or Chennai.- May require working in shifts depending on business needs.- Opportunity for career growth and advancement within the company. (ref:updazz.com)

Payroll Type : Permanent