CRM Specialist (2-6 Yrs) Bangalore (After-Sales/Customer Service)

Position Overview:We are seeking a passionate and experienced CRM Specialist to join our dynamic team. In role, you will play a pivotal role in managing and nurturing our customer communications. You will have the opportunity to shape our CRM strategy and build meaningful connections with our user base. Responsibilities: - Develop and implement a comprehensive CRM strategy to enhance customer engagement.
-Create and manage customer segmentation and personalization strategies to delive targeted content and communications.
-Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.
-Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.
-Collaborate with marketing and product teams to align community efforts with overall brand and product strategies.
-Track and report on key performance metrics related to CRM-related activities. Ideal Candidate : - 2 years of experience in CRM management, preferably in the fintech or immigration industry.
-Strong understanding of CRM software and tools like Hubspot, Clevertap, Moengage Gupshup etc.
-Excellent written and verbal communication skills.
-Ability to empathize with customers and understand their needs.
-Strong problem-solving and conflict-resolution skills.
-Data-driven mindset with the ability to analyze and interpret customer data.
-Highly organized and detail-oriente (ref:updazz.com)

Payroll Type : Permanent