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International Chat Support

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Responsibilities:
Listen to customers to understand their problem or need
This may require you to ask appropriate follow-up questions and provide specific information on products and services.
Provide assistance
International Chat support must have the skill to troubleshoot basic technical issues and suggest possible solutions or provide support in resolving them.
Make sure customer needs are met
You should follow up to ensure customer satisfaction and answer any additional questions. You should also document customer interactions in a customer database or ticketing system.
Acknowledge customers
You should always make sure customers feel that they are being heard and valued, while effectively communicating updates and solutions.

Job Profile : International Chat Support
Industry : BPO, Walkin
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Freshersworld (Registered since June-2017)
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