Social Listening Tool

QuickMetrix is software tech company that works with digital & social media focused brands. QuickMetrix software helps brands in two broad areas Customer Care also known as Online Response Management (ORM) i.e. Typically your audiences write to you across multiple platforms, say a suggestion on facebook, a complaint on Twitter, an email to your customer support, a review about your Mobile app or a review on Google (GMB). QuickMetrix helps get all these inbound customer posts in one place and the route it to your team members so that they can respond and take it to a logical conclusion i.e. response thru resolution and analytics around them. Analytics around my brand's online presence: QuickMetrix answers questions like what is the sentiment around my brand: positive / negative what attributes of my product/ services are my audiences talking about. Are these attributes that I want them to talk about (say a new store opening or a new product) or are they speaking of something else : like service issues How are my campaigns doing Likewise, compare my brand with competition on these areas