NMIMS JUNE 2020 ASSIGNMENT - TOTAL QUALITY MANAGEMENT CUSTOMIZED ANSWER

TOTAL QUALITY MANAGEMENT

1. Explain your understanding Process perspective & give appropriate examples to explain: Acceptance Sampling, Double sampling & sequential acceptance sampling

2. How &ldquoStrategic Performance Measurement&rdquo process helps management in an organization to take their organization in success path

3. a. In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team lead to analyze the data & suggest which area to be addressed. Assuming you are in the lead position. Which probable reasons should you suggest to address first

Probable Reason Frequency of occurrence

Food Quality 16

Delay in room Service 12

Room cleaning 32

Staff Attitude 5

Delay registration 42

Room interiors 2

Air Conditioning 9

Mini Bar 2

TV not working 5

Desired Channels are not subscribed 12

Room Smelling 8

3. b. You are asked to estimate UCL & LCL as per the below scenario.

As Quality control expert, you are required to measure the volume of the juice in a 250 ml packet.

You have taken 10 samples & 4 observations in each sample. The Standard deviation given as 0.145 ounce.

Sample Volume In Ounces Sample Mean

1 18.2

2 18.12

3 17.95

4 18.13

5 17.96

6 18.14

7 17.99

8 17.98

9 18.1

10 18.19