FLIPKART Chat Process Non Voice Process

Currently we have opening for E-Commerce Chat Process
Proactive and inquisitive candidate required with clear and precise communication, written and oral skills

• Provides back-up support to other group members in the performance of job duties as required
• Domain knowledge of E-commerce Customer Service
• Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers
• Typing speed is crucial Speed 30 words per minute

Responsibilities and Duties
1.Communicate with client customers via chat to help resolve the issues being faced
2.Receive, process and verify the accuracy of orders from customers utilizing the company internal CRM/mainframe systems and customer purchase orders.

Key Skills
English
Required Experience and Qualifications
FRESHERS CAN ALSO APPLY WITH GOOD COMMUNICATION SKILLS