Sr Team Lead – Customer Delight

Operation Process Jobs in Bangalore

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Summary

Salary :
300000-500000/-
Employment Type :
Full time jobs
No. of Vacancy :
2
Minimum Qualification :
Bachelors
Minimum Experience :
2 yrs
Working Days :
Mon,Tue,Wed,Thu,Fri
Last date to apply :
2024-02-28
Location :

Description

Job Responsibilities:

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  • Candidates with 1+ years of experience as Team leader supporting Chat operations
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  • Must have excellent product knowledge
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  • Min 1yr of experience as TL on papers should have worked in chat/Email domain
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  • Should have the maturity and experience to manage his/her team members and serve as a strong second line
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  • Should have the required expertise and analytical skills to provide strategic process improvement inputs - operational excellence
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  • To motivate develop and mentor team members in a dynamically changing environment
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  • Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.
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  • Answer operations-related queries from the client/Management.
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  • Drive process performance to achieve and exceed SLA deliverables.
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  • Ownership on the Quality performance of delivery
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  • Immediate Joiners preferred
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Skills: Team handling,operational experience

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